Based on the excellent and professional team. NGN has lots of experience in designing, managing and implementing IT systems solution, IT Security system solution (*):
IT and Telecommunication network infrastructure, based on new products of Cisco, IBM, HP, Siemens, AMP, Clipsal, Microsoft, Symantec, Kaspersky, Sophos, Allied Telesis, Etc...
Computer data storage such as NAS, SAN, Etc…
Cooperate data center
Disaster recovery center
Virtualization & Cloud system: VMWare, Microsoft Hyper-V, Citrix
Network services operated on IT infrastructure such as:
(*)IT security system, based on clear legal criteria, standards and security process such as:
Stipulated criteria of ISO/IEC 27000:2005(E) – Information technology – Security techniques – Information security management systems – Requirements.
Guidelines of ISO/IEC 17799:2005(E) – Information technology – Security techniques – Code of practice for Information security management.
Security solutions and products from Cisco, Check Point, Microsoft, Sophos, Etc…
The purpose of this service is to provide customers with telephone advice or face-to-face technical support in order to handle problems that occur with the customer's system. In order to protect the customer's network system to always operate smoothly, NGN committed to providing customers with the highest quality maintenance service.
Maintenance service of NGN. is defined by service time and response time as follows:
|Service plan||Service time (*)||Response time (**)|
|8 x 5 x NBD (Silver)||8 hours/day, 5 days/week||Next business day|
|8 x 5 x 4 (Gold)||8 hours/day, 5 days/week||Within 4 hours|
|24 x 7 x 2 (Diamonds)||24 hours/day, 7 days/week||Within 2 hours|
(*) Service time does not include public holidays specified in Vietnamese labor law
(**) Response time is understood as the time it takes for NGN’s staff. to the scene. In case customers use Gold and Diamond packages in suburban districts or provinces and cities outside of Ho Chi Minh City. Ho Chi Minh City, response time will be adjusted to suit actual conditions. Example: