SYSTEM INTEGRATION SERVICE
Based on the excellent and professional team. NGN has lots of experience in designing, managing and implementing IT systems solution, IT Security system solution (*):
IT and Telecommunication network infrastructure, based on new products of Cisco, IBM, HP, Siemens, AMP, Clipsal, Microsoft, Symantec, Kaspersky, Sophos, Allied Telesis, Etc...
Computer data storage such as NAS, SAN, Etc…
Cooperate data center
Disaster recovery center
Virtualization & Cloud system: VMWare, Microsoft Hyper-V, Citrix
Network services operated on IT infrastructure such as:
- LDAP/Directory service
- DNS, WINS & DHCP service
- Digital Certificate service
- Radius service
- File server service
- Web service (IIS, Apache, Tomcat, Etc…)
- Email system: Microsoft Exchange, Zimbra, Lotus Domino Notes
- Database system (SQL, Oracle, Bigdata); Video Conferencing system (Hardware & software)
- Antivirus & anti-spam system
- Web Application Firewall system
- One Time Password system
- Firewall system based on hardware, software, appliance
- IDS/IPS system
- Backup system
(*)IT security system, based on clear legal criteria, standards and security process such as:
Stipulated criteria of ISO/IEC 27000:2005(E) – Information technology – Security techniques – Information security management systems – Requirements.
Guidelines of ISO/IEC 17799:2005(E) – Information technology – Security techniques – Code of practice for Information security management.
Security solutions and products from Cisco, Check Point, Microsoft, Sophos, Etc…
IT MAINTENANCE SERVICE
1. PURPOSE OF MAINTENANCE SERVICE
The purpose of this service is to provide customers with telephone advice or face-to-face technical support in order to handle problems that occur with the customer's system. In order to protect the customer's network system to always operate smoothly, NGN committed to providing customers with the highest quality maintenance service.
2. MAINTENANCE SERVICE PACKAGES
Maintenance service of NGN. is defined by service time and response time as follows:
| Service plan | Service time (*) | Response time (**) |
|---|---|---|
| 8 x 5 x NBD (Silver) | 8 hours/day, 5 days/week | Next business day |
| 8 x 5 x 4 (Gold) | 8 hours/day, 5 days/week | Within 4 hours |
| 24 x 7 x 2 (Diamonds) | 24 hours/day, 7 days/week | Within 2 hours |
(*) Service time does not include public holidays specified in Vietnamese labor law
(**) Response time is understood as the time it takes for NGN’s staff. to the scene. In case customers use Gold and Diamond packages in suburban districts or provinces and cities outside of Ho Chi Minh City. Ho Chi Minh City, response time will be adjusted to suit actual conditions. Example:
- 3 hours for provinces: Binh Duong, Dong Nai, Long An
- 4 hours for the provinces: Vung Tau; Tien Giang
- 5 hours for Vinh Long; Can Tho, Dong Thap, Tra Vinh; Binh Thuan; Tay Ninh
- 6 hours for Hau Giang, An Giang, Kien Giang, Ca Mau provinces.
Main contents of service packages:
- Survey the status of infrastructure and report the situation.
- Answer questions via hotline.
- Fast and efficient on-site support and troubleshooting with our professional technical team.
- Periodic inspection and maintenance every 3 months (for the Silver package), every 2 months (for the Gold package), once a month (for the Diamond package).
- Support for repair or replacement of necessary equipment to ensure that the network system is not down.
- Hardware hedging of network equipment.
With these service packages, customers get many benefits:
- Periodic inspection and maintenance of NGN. will help prevent the risk of failure of hardware and software systems, thereby helping customers avoid the risk of losing business opportunities.
- NGN prompt advice and support. will minimize the downtime of the customer's system, so that the customer's business activities are always ensured smoothly.
- Customer's system maintenance work by NGN. in charge will help customers both save human resources for system maintenance and can focus on professional work.
- Cost savings by not having to reserve spare parts (spare part).
- With periodic and thorough maintenance by our experienced engineers, the life of the system will be extended, thereby increasing the efficiency of the customer's investment in the system.
